Senior Community Management Coordinator

Full Time
IRVINE, Must reside in California, Work from home during COVID
Posted 1 week ago


Phantasy Star Online 2 (PSO2) Project has an immediate opening for a Senior Community Management Coordinator who will take on an active role in outwardly representing the brand and establishing a thoughtful and engaging social media presence for a major free-to-play multiplatform MMORPG title.


Job Duties & Responsibilities:

  • Develop and execute social media strategies
  • Use existing/strong experience in paid social to activate programs across networks such as Facebook, Twitter, Instagram, etc.
  • Work alongside the community management team to determine measurement plans
  • Leverage and manage social listening tools/projects to develop strategies and analyze competition and audience segments
  • Maintain content calendar, outlining promotional efforts across all social channels
  • Work alongside marketing team and PR agencies to adjust messaging based on social analysis
  • Utilize social analytics tools to analyze content promotion efforts and adjust strategies as needed
  • Create new and innovative ways to engage brands through social media
  • Continuously research the evolving social media space, staying on top of trends, new networks, and shifts in consumer behavior


Desired Skills and Experience:

  • Five years’ experience as a Community Manager or Social Media Coordinator in the online games industry
  • Excellent skills in using social analytics tools to analyze content promotion efforts and adjust strategies
  • Associate’s degree in marketing, business administration, communications, or creative fields preferred
  • Able to effectively work in a team environment and on individual projects with minimal supervision
  • Experience running or contributing to social media campaigns for video games or digital entertainment products
  • Active engagement in current games industry news with a deep understanding of gamer culture in social media, particularly pertaining to MMORPGs
  • Excellent written communication and creative writing skills



Must be authorized to work in the US and able to work full-time from our office located in Irvine, CA. However, current employees will be working from home during the COVID-19 epidemic but must still reside within California.

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